Future Technologies is seeking a Customer Technical Support Specialist to join our winning team. FTI is a proven, employee-focused provider of mission-critical information systems and technical support services to government and private sector organizations worldwide. Our professional team combines the technical depth, breadth and experience of a large firm with the agility, efficiency and personal service that only a smaller firm can offer.

The Customer Technical Support Specialist shall provide telephone and on-site technical support to personnel relative to technical aspects of assigned RDT&E products. The Customer Technical Support Specialist must demonstrate a comprehensive knowledge of database management applications and must be able to maintain established databases and generate output files in prescribed report formats.

• Experience shall include interpersonal communications skills and experience in industry, Federal or DoD help desk support
• Knowledge of RDT&E hardware and/or software products required
• Familiarity with Department of Defense and Weapons Systems standard concepts, practices and procedures preferred
• Other logistics duties as assigned
• A minimum of one (1) year experience in customer service working with RDT&E workstations or equivalent training
• Ability to communicate effectively both written and verbally
• Must have a DOD Secret security clearance and have or be able to obtain an SSBI

Future Technologies Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.