Engineering Technician V
FTI is an employee-focused provider of mission-critical information systems and technical support services to the government. We are recruiting for contingent candidates to provide Enterprise desktop and system administration services as it relates to the implementation and day to day operations of Tier 1 and Tier 2 customer support. Tier 1 and 2 desktop support includes the setup and configuration of end user desktop and laptop systems; performing troubleshooting and problem resolution for hardware and software issues; device vulnerability resolution; troubleshooting of network connectivity problems on user’s systems, multi-functional devices printers (MFD), entering, updating, and closing trouble tickets for user reported problems, and compiling trouble call statistics and other performance metrics. Both classified and unclassified systems will be supported.
An associate’s Degree in Information Technology, Engineering Technology, or suitable military training school is required. Additionally, twelve (12) years of practical experience in "Information Technology field" with six (6) years of experience, to include: installation of such equipment. Two (2) years of experience, to include: design, preparation and modification of engineering documents, and drawings. Requires six (6) years of experience in Information Technology discipline, of which 3 must have been performed within the last 5 years. Note: Experience may be concurrent. Must be able to obtain IT Level 2 requiring Security+.
Must have and be able to maintain an active Secret Clearance.