Future Technologies Inc.

  • Computer Operator V

    Job Locations US-SC-Charleston
    Posted Date 2 weeks ago(4/3/2018 4:12 PM)
    Job ID
    2018-1102
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Computer Operator V

    Charleston, SC

    FTI is an employee-focused provider of mission-critical information systems and technical support services to the government.  We are recruiting for contingent candidates to provide Enterprise desktop and system administration services as it relates to the implementation and day to day operations of Tier 1 and Tier 2 customer support. Tier 1 and 2 desktop support includes the setup and configuration of end user desktop and laptop systems; performing troubleshooting and problem resolution for hardware and software issues; device vulnerability resolution; troubleshooting of network connectivity problems on user’s systems, multi-functional devices printers (MFD), entering, updating, and closing trouble tickets for user reported problems, and compiling trouble call statistics and other performance metrics.  Both classified and unclassified systems will be supported.

    Responsibilities

    • Maintain an unclassified and classified managed enterprise desktop deployment.
    • Maintain and enforce windows active directory domain joining policies of the unclassified and classified managed enterprise desktop deployment.
    • Provide Unclassified and Classified desktop hardware, software troubleshooting and repair support on laptops/desktop systems.
    • Provide Unclassified and classified desktop troubleshooting and repair support on laptops and desktops.
    • Support and troubleshoot current and new DoD mandated compliance software on laptops and desktops such as: Host Based Security System /Endpoint Security Solutions(HBSS/A. ESS) point products; BitLocker; SELinux compliance checker; AV (Linux, OSX, and Windows); and CAC middleware
    • Troubleshoot end-user approved installed applications issues affected by compliance software and other patches that may have affected the system.
    • Have knowledge of the Remedy ticket software system and be able to processes, monitor, generate and respond to trouble tickets within government established assigned timelines.
    • Provide real-time analysis and reporting on any issues and trends that may arise from daily operations to Government leadership.
    • Provide support when applicable at customers desk.
    • Perform security and Information Assurance Vulnerability (IAV) remediation on all classified and unclassified system workstations (laptops/desktops/MFD).
    • Maintain and enforce active directory domain joining policies of the unclassified and classified managed enterprise desktop deployment.
    • Provide real-time analysis and reporting on any issues and trends that may arise from daily operations.
    • Possess the necessary skillset to support multiple x86 platforms running multiple versions of Windows operating system, Linux (multiple distributions), and Apple OSX (all releases).
    • Possess the necessary skillset to support the command Ricoh Multifunctional devices (MFD Printers). Support includes, updating system firmware, installation configurations and any issues the customers encounter which deal with adding, configuring the use of the MFD.
    • Apply and implement industry technical best practices to ensure that the systems are safer, more secure and easier to use thereby reducing accidents due to human error, increasing system integrity and enabling more efficient process.
    • Apply and implement industry technical best practices to protect the information and information systems by ensuring its availability, integrity, authentication, confidentiality, and non-repudiation. Support includes providing for restoration of information systems by incorporating protection, detection, and reaction capabilities.

    Qualifications

    High School diploma or GED and eight (8) years of progressive experience in computer systems operations. Six (6) years of practical experience in data entry and formatting via common productivity tools such as the Microsoft Office Suite desired. Note: Experience may be concurrent. Requires IT Level 2 requiring Security+.

    Must have and maintain and active Secret Clearance

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